Opodo customer service 'could take a week' to respond to coronavirus questions

If you’ve got travel plans coming up in the near future, you’re likely looking for other options, or at least for clarification over whether it’s wise to make your trip.

If you’re a customer of Opodo, however, those answers might not exactly be forthcoming, as the travel agent has confirmed that it could take up to a week to respond to queries.

As customers frantically tweet the agent – who operate online but don’t currently have a functioning web chat service – the Opoda team are responding that they’re ‘currently experiencing a higher volume of queries due to current global events.’

As a result, they say it could be up to seven days between the initial call from customers and a response from a customer service representative.

Other travel agents and aggregators have also been criticised for their handling of customers when it comes to questions about coronavirus and what to do.

‘Instructions from governments and airlines are changing rapidly and in each case we are doing our utmost to assist them in the shortest period of time.’

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