British Airways cancels more flights due to IT issue – affecting thousands of passengers03/31/2022
BRITISH Airways has cancelled more flights today following a serious IT issue – affecting thousands of passengers.
The airline suffered a technical issue yesterday afternoon which led to the cancellation of more than 40 flights.
The travel chaos has continued today, as more than 50 flights to and from Heathrow have been cancelled, affecting 5,000 passengers, according to The Independent.
A spokesperson for BA said: "We're very sorry to say that as a result of the technical issue we experienced yesterday and predicted weather disruption, we have had to reduce our schedule at Heathrow today.
"We're taking steps to ensure as many customers as possible are able to travel as planned today.
"We've apologised to our customers and are offering to refund or rebook them onto alternative flights, providing refreshment vouchers and hotel accommodation where needed."
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Angry passengers have taken to twitter to let out their frustration.
One person wrote: Sitting on the tarmac. So far you have cancelled two of my flights in recent weeks, put me on standby for my flight today but no one informed me and now this flight is delayed by currently two hours."
Someone else put: "I spent hours waiting at Terminal 5 yesterday. Once finally through security, our flight to New York was cancelled less than an hour before departure. Left to deal with crying, heartbroken kids on the journey back home. Lost for words."
Another passenger will experience even more travel difficulty as the delayed flight means the time limit on their Covid test will have passed before they land in the US.
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They wrote: "Never again flying with this sub-par airline with ZERO customer service. Our flight was delayed and we will lose our connection to the US and have to deal with the 24 hours Covid deadline. Nightmare."
This is the second major IT failure British Airways has suffered in two months.
In February, more than 500 flights were disrupted after the flagship carrier suffered its biggest IT failure for years.
On Tuesday, BA announced it has reduced its schedule between now and the end of May in an attempt to avoid more travel chaos.
Brits who are on affected flights have been rebooked on alternative seats or offered a refund.
Chief executive Sean Doyle admitted in an internal message to staff that the number of flights at both Heathrow and Gatwick will be reduced "over the coming weeks to give us more wriggle room", according to the Daily Mail.
The airline has changed its Covid voucher policy, giving customers the freedom to swap their tickets for a cash refund.
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In 2020, BA was forced to cancel hundreds of flights due to the pandemic, and it asked customers to take a travel voucher for the value of the flight instead of cash refunds.
But now, the airline is giving people on cancelled flights over a certain period the chance to cash in their voucher.
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