British Airways cancels all direct flights to top Brit holiday destination until next October12/20/2021
BRITISH Airways has cancelled all direct flights to Bangkok until October 2022, the airline has confirmed.
Passengers were told that routes to the capital city, which reopened to Brits last month, were cancelled due to a "reduced and dynamic schedule".
One passenger told The Points Guy: "I had a direct flight from London to Bangkok scheduled for just before Christmas but I’ve been told that’s now been cancelled and BA has offered us tickets with Finnair via Helsinki."
The email from British Airways said: "We are sorry that your Bangkok flight has been cancelled, we don't underestimate the inconvenience this has caused.
"We have now suspended our Bangkok service until October 2022.
If you still wish to travel, we may be able to move your booking to a partner carrier, subject to availability and ticket validity.
"Alternatively, if you no longer wish to travel, we have other options available including the option to take a future travel voucher."
Angry travellers took to social media to complain about the flight cancellations to Thailand.
Twitter user Graham Rose said: "Please can someone assist me. You have cancelled a 50th and 60th birthday celebration flights to and from Bangkok in April and offered me non-direct flights on another airline."
Ashley Bloem-Sale also complained, tweeting: "My sister is getting married in Thailand and you’ve cancelled all flights.
"Why have all your flights been cancelled until October. She can’t wait 12 weeks for a refund for all her guests as wedding is in Feb and everyone needs to rebook."
A British Airways spokesperson explained that the winter route, which runs from October to March, hadn't been able to restart due to the pandemic, and will hopefully restart from October 2022.
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They told Sun Online Travel: "Like other airlines, due to the continuing Coronavirus pandemic we are operating a reduced and dynamic schedule.
"We apologise to customers whose travel plans are disrupted. Where a customer's flight is cancelled, we always contact them to offer options including a full refund.
"Customers who are unable to travel, or choose not to, can also continue to change their flights or request a voucher for future use as part of our Book with Confidence policy, which has been available since the beginning of the pandemic."
The airline also cancelled dozens of flights over the weekend due to bad weather and operational issues, including a shortage of staff.
And it comes just days after British Airways was forced to cancel thousands of flights until next March.
They aren't the only airline which has been forced to cancel flights in recent weeks.
Ryanair cancelled more than 700 flights this winter to Portugal and all flights to Morocco until February, while TUI cancelled all flights to La Palma due to the volcano.
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