Advice for Flybe passengers as airline goes bust and cancels all flights03/05/2020
Flybe has gone into administration, leaving hundreds of passengers with their travel plans thrown into chaos.
The airline has cancelled all flights with immediate effect, so if you did have a flight booked this no longer exists.
Passengers are being urged not to travel to the airport, unless they have been able to arrange an alternative flight with a different airline. As Flybe has gone bust, it won't be able to assist.
So, what happens now?
We've put together a guide with advice for Flybe passengers whether you booked flights only or have Flybe flights as part of a holiday package. We've also included how you could get your money back.
Check out the guide below.
If you had a flight booked
Do not travel to the airport as your flight no longer exists.
If you have booked flights , you will need to look for alternative flights to your destination. (This is for flights only – if you have Flybe flights as part of a package, the rules are a little different, so read on below).
Flybe is bust so it won't be able to assist you with finding alternatives.
The silver lining is that you may not be left completely out of pocket – here are some ways you could find cheap alternatives, or get some of your money back.
Look out for 'rescue fares'
When an airline goes bust, sometimes other airlines will step in and offer rescue fares for affected passengers. These are discounted rates on the same routes to help them get home/get to their holiday destination as planned.
As Flybe offered a lot of domestic routes, in this case there are also rail companies offering affected passengers free travel.
Check your travel insurance
If you have to organise alternative flights, you may not have to be left out of pocket. Check your insurance policy to see if you are covered for 'airline failure'. It's rare that insurers do offer this, but it is worth checking as if you are covered, it could be a big help.
Check how you paid for the original flights
Whether you paid by a credit card, directly with Flybe or through an agent could affect your rights to getting your money back. We've put together an in-depth guide to help – read more about your refund rights here .
If your holiday package includes Flybe flights
If your holiday package is ATOL protected, then there's a silver lining; it's your firm's responsibility to either find you alternative flights to get you home, or provide a full refund.
Usually they will try and find flight times as close to the original as possible, so that you can continue your holiday.
You'll have been given an ATOL certificate when you booked your holiday so have this to hand when you get in touch. You can find out more about ATOL protection here .
Check the CAA website
The Civil Aviation Authority website is providing updates and advice for affected passengers including how to get your money back and what to do if you had flights booked with Flybe.
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