Thousands of Santander customers locked out of app, telephone and internet banking

Thousands of Santander customers locked out of app, telephone and internet banking

05/17/2021

THOUSANDS of Santander customers are reporting issues accessing mobile and internet banking, as well as using the app.

Customers are saying they've had payments rejected in supermarkets, cards aren't working and even telephone banking is down.

One unlucky customer said that his card didn't work at the till in a major supermarket and so he was forced to put all his shopping back on the shelves.

The bank has told the Sun that it is aware of the issue and is working hard to get it resolved as soon as possible.

Customers first started reporting problems at around 8am this morning, and at the peak 1,708 people were logging the failure with DownDetector.co.uk.

Hundreds more are reporting the same issue on social media.

Of those who have flagged the issue to DownDetector, 53% are experiencing problems with mobile banking while 42% have said internet banking isn't working.

Leonard said: "Went to local Iceland store. Payment rejected. Had to put everything back. Embarrassing."

Elaine added: "Telephone Banking down, online Banking down and debit card not authorized for an online transaction. Help!"

And Sheila said: "Mobile, online, telephone banking and bank card all not working. How long will this take to sort? I have bills to pay."

How to check if Santander is down?

Santander has a dedicated page on its website which shows if any services are affected.

You can also check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.

A Santander spokesperson told the Sun: "We are very, very sorry for the trouble and inconvenience."

They added that Santander is updating its social media channels, and customers can find updates there.

Currently the Santander UK Twitter page says: "We're currently aware of an issue affecting our services and we're working hard to resolve the matter as soon as possible. We are sorry for any inconvenience."

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