The best places to buy home appliances revealed including for cost and customer service – and the shops to avoid | The Sun11/16/2023
THE best and worst places to pick up your home appliances have been revealed.
Consumer website Which? surveyed thousands of shoppers to get their views on the best retailers for household devices.
Customers were asked about their overall experience as well as the quality of products, customer service and range of products on offer.
Shoppers were also asked to comment on aftercare service and value for money.
Leading the pack was specialist retailer Euronics, which came out with an 88% customer score and highly coveted Which? Recommended Provider tag.
The tag is given to retailers that perform well in Which?'s survey, but also pass specific behind-the-scene checks on terms and conditions and returns policies.
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Euronics earned five stars for customer service and product quality, while its range of items, after sales and value for money all notched up four stars.
One shopper cited the retailer's "competitive prices and great service".
Meanwhile, John Lewis came in third for home appliances, bagging an 85% customer score.
Shoppers said they loved the quality of the items on sale, exemplary customer service and generous warranty.
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The posh retailer also bagged a WRP, as did Lakeland and AO, which earned 84% and 83% customer scores respectively.
One Lakeland shopper told Which?: "Prices are competitive and products are high quality,” while another shopper described their experience with AO as “a smooth journey from start to finish."
Coming at the bottom of the table was discounter B&M which fared poorly across multiple categories, including product range and availability and customer service.
In fact, the retailer did not get more than two stars in any categories.
Home Bargains came in at second bottom, while DIY retailer B&Q came in third with a 68% customer score.
The full list of retailers and their overall customer scores is as below:
- Euronics – 88%
- Marks Electrical – 86%
- John Lewis – 85%
- Lakeland – 84%
- AO – 83%
- Costco – 81%
- Amazon – 79%
- Very – 79%
- Argos – 78%
- Dyson – 77%
- Ikea – 76%
- Robert Dyas – 76%
- AppliancesDirect – 75%
- Wilko – 75%
- Dunelm – 73%
- Currys – 72%
- Asda – 70%
- Sainsbury's – 70%
- Tesco – 70%
- B&Q – 68%
- Home Bargains – 67%
- B&M – 66%
It comes with Christmas around the corner and many shoppers looking to snap up bargains on home appliances.
However, Which? warned that shoppers should take time to research what they want to buy and not feel pressured.
Ele Clark, Which? retail editor, said: "With Black Friday and Christmas fast approaching, shoppers may be looking to get a speedy new laptop or shiny kitchen appliance – but we’ve found some retailers simply aren’t up to scratch when it comes to quality or customer service.
"Our research shows that shoppers wanting help with big purchases are best off sticking to specialist retailers, where customer care and technical expertise are a priority."
In other news, we previously revealed the eight "vampire appliances" adding £500 to your bills and you need to switch off now.
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The Sun approached B&M, Home Bargains and B&Q for comment.
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