Teletext Holidays and Alpharooms go into liquidation with thousands of customers owed refunds

Teletext Holidays and Alpharooms go into liquidation with thousands of customers owed refunds

01/07/2022

TELETEXT Holidays and Alpharooms have collapsed into liquidation while still owing thousands of customers refunds.

Truly Holdings, which owns both firms, has ceased trading, according to the government's insolvency database.

Entering liquidation means the company stops trading and its remaining money and assets are handed out to claimants.

It usually happens when a company is insolvent, meaning it doesn't have enough cash to meet its payments and debts.

Around 4,000 consumers are reportedly impacted by the collapse, according to MoneySavingExpert.

MSE reported this week that Edge Recovery has been appointed as insolvency practitioner to the company.

It comes after the Travel Trust Association revoked both firm's memberships last November, citing financial concerns.

Both companies struggled during the pandemic and were slammed for failing to refund customers for holidays cancelled due to Covid.

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In May, Teletext Holidays promised to refund £7million to customers who were still owed cash from coronavirus cancellations by August 31, after thousands complained.

But in October it faced court action over claims it had not done enough to refund customers for cancelled holidays during the Covid crisis.

Consumer watchdog the Competition and Markets Authority (CMA) launched the legal battle against the company to secure refunds for customers.

What does the collapse mean for holidaymakers?

The latest available information says customers with upcoming Teletext Holiday bookings will still be able to go on holiday.

The bookings have been re-contracted with TTA Travel, you can contact [email protected] if you need more information.

If your holiday was cancelled due to Covid, you need to submit a claims form through the Travel Trust Association.

To complete the claims process, proof of payment made to Truly Travel is required for both the deposit and the balance paid.

More to follow…

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