Six major changes to expect at M&S – from video appointments to more ways to pay

Earlier this week, Prime Minister Boris Johnson said shops in England and Wales will be able reopen on April 12.

After the announcement, Marks and Spencer outlined its plans to welcome shoppers across its stores.

But like most things now because of coronavirus, the supermarket has made a lot of changes for the safety of customers.

In a message to shoppers, M&S confirmed there will be six changes to stores from Monday, reports Manchester Evening News.

And it's important for customers to be aware of the new rules before shopping at their local Marks and Spencer.

So what are the six changes?

Click & Collect

M&S is offering an 8pm cut off for free next day pick up at over 800 stores through its Click & Collect service.

It is also trialling new innovations like Express Collection and Digital Check-In at around 20 stores to make collecting orders easier.

Bra fit

In the 250 stores that sell lingerie, customers can choose from a contact-free bra fit or a virtual home appointment with an expert.

This will be done with an expert from M&S via video.

Video Powered Retail

This is available across furniture and beauty.

M&S will connect customers via video appointment with specialist colleagues at its White City branch.

It will help inform customers on purchases before visiting stores, as well as shopping from home.

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M&S Cafés

Nearly 100 Marks and Spencer Cafés will open for takeaway, with 14 available for "dine-out" in dedicated outdoor seating areas.

More ways to pay at M&S

In the last year, M&S has seen a 200% increase in downloads of its app and over 1 million transactions via its Mobile Pay Go service.

It is rebranding MPG and bringing together all of its digital store shopping options together under the Scan and Shop banner.

This will make it easy for customers to shop using their mobile or an in-store handheld device.

New "Bring On" campaign

Nearly two thirds of customers are looking forward to dressing up in smarter or more stylish clothes since lockdown.

Online demand for dresses has steadily grown since the end of February.

M&S's new womenswear page has now become the most visited on the website.

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