Coronavirus transport refunds – including season tickets, train tickets and oyster cards – The Sun03/23/2020
WITH the government’s directive for Brits to curb all non-essential travel as a result of the COVID-19 outbreak, many have been working from home.
This has left commuters wondering whether they are able to get refunds on unused their tickets and travel cards – here's what you need to know.
With months of uncertainty, some train operators have aimed to make it easier for customers to get a refund.
For season ticket holders, train execs will customers the chance to cancel their ticket and refund the remaining portion.
Another ticket can be purchased when season ticket holders return to work.
This includes operators of buses, trains, trams and coaches across the nation.
Transport for London have scaled back services, cancelling journeys and have entirely closed down a number of underground stations.
In relation to refunds, TfL says: “you can apply for a refund for your season ticket if you’re self isolating or not travelling due to concerns about coronavirus”.
Similarly, Transport for Greater Manchester have said it will offer refunds to customers who have seven days or more left on their 28 day travel cards.
An application form, according to TfGM will soon be made available on its website.
Transport for Wales have also waived cancellation fees and will offer refunds to customers with no extra charges.
TfW season ticket refund applications can be backdated to March 18, the first working day after the government's advice to work from home.
ScotRail have also committed to suspend its £10 cancellation fee in response to the coronavirus pandemic.
According to ScotRail, this also applies to season tickets which are eligible for a refund with three or more days remaining.
For travelers who have bought season tickets for rail or bus journeys in Northern Ireland, Translink have said they are putting together refund policies which can be found here.
National Rail have said: “All operators have agreed that from Tuesday 17 March, customers can get 100 per cent of their fare on off-peak and Anytime tickets with no admin fees.”
It also advised passengers with Advance tickets, which are normally non-refundable can now be changed without customers having to pay fees.
According to consumer advisor Which?, customers must apply for refunds no more than 28 days after the expiry of the tickets.
Customers who face cancellations to their train journeys are entitled to a full refund.
It is also essential for customers to check the websites of their train operators to keep up to date on refunds.
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