Boss shares ‘coffee cup’ test he uses in every job interview06/04/2019
He said: “If you do come in and have an interview, as soon as you come in and you do meet me, I will always take you for a walk down to one of our kitchens and somehow you always end up walking away with a drink.
“Then we take that back, have our interview, and one of the things I’m always looking for at the end of the interview is, does the person doing the interview want to take that empty cup back to the kitchen?”
“You can develop skills, you can gain knowledge and experience but it really does come down to attitude, and the attitude that we talk a lot about is the concept of ‘wash your own coffee cup'”
Innes added that he uses the test to get a sense of the candidates sense of responisbility and how they’ll fit in with the company’s ethos.
“So what I was trying to find was what was the lowest level task I could find that regardless of what you did inside the organisation was still super important that would actually really drive a culture of ownership.”
He also points out that most people he interviews do pass the test.
“It’s really just making sure that they’re actually going to fit into the culture inside Xero, and really take on everything that they should be doing.”
So next time you’re in an interview and you have a hot drink, make sure you march it back to the kitchen and scrub it clean when you’re finished.
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